Oracle’s Cloud Excellence Implementer (CEI) Program is focused on driving customer success with Oracle Software as a Service (SaaS) products by identifying, recognizing, and differentiating highly qualified consulting firms that continue to demonstration successful implementations, expertise, and superior customer satisfaction with Oracle Cloud. Elire Inc. earned this status by delivering multiple Cloud Implementations successfully across various industries and customers, as well as maintaining a fully-certified team of Cloud Implementation Specialists. Elire has long held a Gold or Platinum designation within the Oracle Partner Network, and is widely recognized as an industry leader for Cloud and PeopleSoft Implementations and Upgrades.
Value For Customers
CEI enables Oracle’s customers to have an objective view of highly qualified consulting firms in the marketplace to drive their success with Cloud Applications. The CEI program allows Oracle to better identify and engage implementation firms that best align to specific needs to maximize the customer’s potential to experience a successful Implementation and realize the full potential of their Oracle Cloud Solution.
For more information on the CEI program, visit here.
About Elire Inc.
Established in 2005, Elire is a Minneapolis based full-service consulting firm with 13+ years of experience in successfully completing projects for our customers.
We help our clients achieve success by efficiently implementing, integrating, and upgrading their software investments. In addition, we also provide strategic guidance and support to assist with a wide variety of business process improvements, and specialize in helping our clients unlock the full potential of their software investments. Learn More about Elire’s Cloud Expertise here.
About Oracle
Emerging technologies are disrupting old paradigms and unleashing new opportunities. Oracle has embedded innovative technologies in every aspect of our cloud, enabling companies to reimagine their businesses, processes, and experiences.
With the introduction of Oracle Autonomous Database, the industry’s only self-driving, self-securing, and self-repairing database, Oracle is again revolutionizing how data is managed. Oracle is the #1 provider of business software, with a broad portfolio of solutions for companies of all sizes. Today, 430,000 customers in 175 countries use Oracle technologies to seize business opportunities and solve real, tangible challenges.
Team Elire packed their bags and set off for an exciting week of networking, knowledge sharing, and Oracle product updates at Oracle OpenWorld from October 22nd-25th. While in San Francisco, the Elire team was able to take advantage of all #OOW18 had to offer – including exciting keynotes, product roadmaps, product demonstrations, customer success stories, and networking with other Oracle Partners and User Group Partners!
With four days of action-packed activities and sessions, there were a LOT of exciting announcements for the future of Oracle’s Cloud and On-Premise solutions. If you missed out, don’t worry – below are the top five takeaways and announcements you need to know!
Announcement – Oracle Gen2 Cloud – During Monday’s keynote, Larry Ellison announced the arrival of Oracle’s Generation 2 Cloud Platform. Previous Cloud Platforms relied on Shared computers for User Code and Cloud Control Code – meaning that the Cloud Provider can see your customer data and User Code can access Cloud Control Code, making the system vulnerable. Previous Cloud Technology was not meant to run “Mission Critical” business applications, and security was simply an afterthought. Oracle’s new Gen 2 Cloud is run on Separate Cloud Controlled Computers, meaning that Oracle cannot see Customer Data and no user can access Cloud Control Computer or Code. This updated platform has new Cloud Architecture with security built-in from Core to Edge, allows the easy move of Enterprise Workloads to Cloud, and has Oracle’s Autonomous technology to streamline and optimize day-to-day tasks, which enables superior price performance. Gen2 Cloud is an extensible Platform for SaaS applications as well, meaning you can run your open source programs and other applications on the Oracle Cloud with ease. For more information on Gen2 Cloud, watch Larry’s keynote here.
Security, Security, Security with Gen2 Cloud Infrastructure Services – Another part of Larry’s first keynote included the introduction of Oracle Gen2 Cloud Infrastructure Security Services. This new security infrastructure includes key management services – creating customer control of network keys for all levels. Additionally, the Cloud Access Security Broker (CASB) automatically and continuously monitors and remediates changes and threats. CASB utilizes AI technology and machine-learning to observe your network usage patterns and recognize anomalies to identify and kill security threats immediately with minimal downtime – specifically 99.9995% availability, even under attack. A press release on the announcement can be viewed here.
Analytics Data Warehouse – As a part of the closing keynote, Larry Ellison announced the new Fusion Analytics Data Warehouse, enabling extended analytics for all fusion applications. The Data Warehouse is built on Oracle Analytics Cloud and Autonomous Data Warehouse with packaged KPIs, visualizations, and dashboards. The analytics can be produced in a matter of seconds without database design, tuning, ETL, modeling, etc. Just a few clicks and your fusion data is at your fingertips!
Oracle Digital Assistant Voice UI – The closing keynote also announced the new Digital Assistant Voice User Interface, allowing you to interact with your Siri and Alexa devices for transactions throughout your Fusion applications. A video of the interaction can be viewed here.
Mark Hurd’s Predictions for 2025 – Similar to the last OpenWorld, Mark Hurd included his predictions for 2025. Predictions this year were comprised of the inclusion of AI technology in ALL Cloud Apps – predicting that these apps will have AI woven into all business apps and platform services, further distancing them from legacy apps. Mark predicted that AI will power 85% of customer interactions, which would improve service levels, engagements, and allow retailers to create personalized experiences on any channel. This would infer that hotels could run 24/7 without people constantly at the front desk and for all industries to connect with their customers in new, innovative ways. He also predicted that 60% of the IT jobs that will exist in 2025 have not been created yet – including Data Professionals, Robot Supervisors, Human to Machine UX Specialists, Smart City Technology Designers, and AI Assisted Healthcare Technicians. Interested in learning more? View Mark Hurd’s keynote here.A full list of predictions can also be found here.
Stay tuned for more information on individual product keynotes and roadmaps!
A Service Request (SR) is a way to report an issue within an Oracle Cloud product. This is done via My Oracle Support, where a Support Engineer will be assigned to help resolve the issue or assist in providing a workaround.
Getting Started
Create an Oracle User Account
If you don’t already have an account with My Oracle Support, navigate to support.oracle.com to get started. On the right-hand side of the screen, click on the New user? Register here hyperlink.
Fill in the required information and click Create Account to trigger a verification email.
Click Verify email address within the email body to be redirected to the My Oracle Support login page. Click Sign in on the right-hand side of the screen and enter your newly created username and password.
Connect Your User Account
If you are new to My Oracle Support, you will have to request access to the support identifier that corresponds to your test/production environment(s). Obtain your eight-digit support identifier from your Customer User Administrator. Enter this identifier, along with any note you wish to include. Click Next.
Proceed through the remaining two train stops to provide your contact information, and to accept the terms of use. Click Submit.
Viewing Service Requests
Service Request Homepage
Once your request has been submitted and approved, you should be able to navigate to the Service Requests tab within the My Oracle Support homepage. Here, you have visibility into all Service Requests associated with the support identifier(s) for which you have been approved access.
Sorting & Filtering
By default, you should see only the SR’s which are currently open. However, you have various options for sorting and filtering. If you hover your cursor over a column heading, an up and down arrow will appear, giving you the option to sort either alphabetically or sequentially, depending on the value within the column.
If you choose to filter the SR’s, navigate to the upper left corner of your screen, above the Problem Summary column heading. Select the star icon to filter for favorites, select the person icon to view only the SR’s for which you are the primary contact, and select the checklist icon to view both open and closed SR’s.
To further customize your SR homepage, select the View dropdown > Columns to select for which columns appear, or Detach to pop out your SR table. You can also Reorder Columns to change the order in which the columns appear. Select the All dropdown to filter SR list by type.
Exporting Service Requests to Excel
It is often easier to view, filter, and sort your SR’s within Excel. Click the View dropdown and select Export to XLS (Excel).
Logging a Service Request
Problem Description
To log a Service Request with Oracle, click the Create SR button in the upper left corner of your Service Request homepage. On the Problem/Severity train stop, you will first enter in Problem Summary.
TIP: include your environment within the summary (e.g., if edyv-test if your test environment, summary could be “EDYV-TEST: Error occurring when attempting to access OTBI”).
TIP: Your Problem Description should be as detailed as possible. Oracle describes a good problem description as “loss of functionality, sequence of events that occurred, expected results, workarounds.” This will reduce the amount of back and forth between you and the Oracle Support Engineer.
Select the Product your issue is occurring in, as while as Product Version. Then select your Operating System, Problem Type and the appropriate support identifier. Note: If you have more than one support identifier, ensure you select the one that corresponds to the environment where your issue is occurring.
Select the Yes radio button to indicate that your software is running on Oracle Cloud Infrastructure.
Severity
It’s important to select an accurate severity when logging your SR. Oracle describes the severity levels as the following:
1 – Complete loss of service. Problem or product defect causes complete loss of service in the production environment or work cannot reasonably continue.
2 – Severe loss of service. No acceptable workaround. However, operations can continue in a restricted fashion.
3 – Minor loss of service. The impact is an inconvenience that may require a workaround to restore functionality.
4 – No loss of service. Minor error that does not impede operations.
TIP: If you don’t receive a timely response to your SR, raising the severity is the first step you should take to ensure your issue is addressed.
TIP: Avoid Severity 1 unless your issue meets one of the following requirements:
Your use of the supported programs is stopped or so severely impacted that you cannot reasonably continue work.
You are experiencing a complete loss of service.
Ongoing operation of the supported program is mission critical to the business and the situation is an emergency.
TIP: When logging a SEV-1, the issue will be defaulted as 24×7, meaning the SR will be worked on around the clock. It’s important to make the primary contact someone who can be reached outside of standard business hours. If the issue no longer warrants a SEV-1 status, the issue can be lowered to a SEV-1 that is not 24×7, or a severity level of 2, 3, or 4.
Solutions
On the Solutions train stop, you will be guided through a series of questions to further categorize the problem you are experiencing.
More Details
If possible, attach any screenshots or log files that detail the issue you are experiencing. If you don’t provide attachments in this initial step, they will likely be requested from the Support Engineer down the road (if applicable). Providing as much information as possible will greatly reduce the amount of time spent resolving the SR.
Contact
On the Contact train stop, your name will be defaulted in as the primary contact. If you are logging an SR on someone else’s behalf, you can click the X icon next to your name and search/select the correct primary contact. Click Submit.
Maintaining Your Service Request
You should receive email notifications each time there is a Status change on your SR. Additionally, you can log onto My Oracle Support to view your SR status and respond back with any information requested by the Support Engineer.
Escalating Your SR
Raising the Severity
As mentioned in the Severity section above, it can be helpful to raise the severity of your SR if you feel it is not getting timely attention. This can be done by selecting your SR from your Service Request homepage and clicking the Raise Severity button at the top of your screen.
Contacting the Duty Manager
If raising the severity of your SR isn’t giving you the results you need, the next step is to contact the Duty Manager. Call 1.800.223.1711 to receive a call back from the Duty Manager associated with your SR.
Additional Resources
How to Create a Cloud Service Request (SR) (Doc ID 1484944.1) – My Oracle Support
About the Author: Rachel Rudolph is an Oracle Cloud Certified Implementation Specialist in Global HR and Talent Management. She is an Associate Cloud Consultant at Elire, and specializes in Core HR, testing strategy, and project coordination and administration.
The global workforce is ever changing and transforming. In order to effectively manage you employees domestically and abroad, your organization needs a flexible and robust Human Resource enterprise solution to meet your needs. Enter Oracle Cloud Global Human Resources.
We asked Elire Consultant and Oracle Certified Cloud Global HR Implementation Specialist, Rachel Rudolph, what common obstacles our clients run into while implementing Global HR, and what best practices they should follow to get the most out of their investment.
Here’s what she had to say!
Interact with Rachel and learn more at her upcoming webinar, “Global HR from A to W: Assignments to Work Structures and everything in between.” Register for this complimentary webinar here.
To set up a call with Rachel and the Cloud HCM team, contact [email protected].
Oracle Announces Long Term Investment and Support for PeopleSoft “Through at Lease” 2030
Earlier today, Oracle extended Premier Support for PeopleSoft through 2030. Last May, Oracle announced it was extended support to 2027.
The continuing extension of Premier Support for PeopleSoft applications is seen as a gesture of good faith that Oracle will continue to not only support PeopleSoft, but also continue to add new functionality and enhance existing features for loyal PeopleSoft customers. This extension also comes with a promise to extend the currently stated Premier Support “at least” date annually bu one calendar year, allowing for a “rolling window” of 10+ years of Premier Support for all PeopleSoft applications (CRM, CS, ELM, FMS, ESA, SCM, and HCM) Continuous Innovation Releases.
The continued support extension as well as new innovation for PeopleSoft will allow customers to have the time they need to plan their journey to the cloud, as well as have a “stable and predictable long-term support policy.”
Check out the original article from Marc Weintraub here.
Mid-March, PeopleSoft Released highly anticipated Image 27 which included the following new functionality and enhancements:
Expanded eProcurement Fluid Requisition Capabilities (0:20) – Define default field values for a requisition and add a one time shipping address for a requisition. Mass Changes allows you to modify multiple requisitions at one time. You can also now view, copy, and print for requisitions
Fluid Purchase Order Acknowledgements (1:41) – PeopleSoft has expanded the comprehensive supplier secure portal feature, including POA functionality, and configurable “My Preferences” page to prioritize and respond to POAs.
Bank Transfer Center in Fluid (3:28) – PeopleSoft added the Bank Transfer tile to the Cash Management Fluid Homepage to update existing bank transfer details and create new bank transfers. You can update details only if the status of the Transfer is “new.” In update mode – BU, Transfer type, and ID type are not editable.
Lease Accounting Phase 4 (5:13) – Lease Accounting Phase Four shares Lease Functionality between Asset Management (AM) and Lease Administration (LA), allowing AM users to use LA functionality delivered in the previous three phases. This functionality address core accounting requirements for Payables leases. A new activity guide is available to perform all tasks for performing the migration. The Guided Migration Process Activity Guide enables you to perform migration tasks necessary for utilizing the new accounting standard, including preparing to Transition to the New Standard, and Transition.
Asset Profile Inactivation (6:25)– Asset Profile is used to add assets to the system with pre-defined depreciation and tax criteria for a specific asset type. With Image 27, PeopleSoft added the status field to the profile definition field. You can mark an asset profile active or inactive. This prevents obsolete assets from populating an asset with incorrect criteria and depreciation values.
Calculating Taxes when Saving Invoice (7:11) – PeopleSoft Billing allows you to calculate taxes from the invoice page without having to navigate to the summary page. The Calculate taxes icon is not available for invoices that have a status of “invoiced” or “final.”
Courtesy Copy of Consolidated Invoices (8:01) – PeopleSoft Billing provides the capability to have courtesy copy addresses on consolidated headers. You can select the copy address link to access the create consolidated addresses page.
Component Keyword Search for Grants and Contracts (8:33) – Image 27 provides new search capabilities for award and contract general components using Elasticsearch, including keyword search across contract and award attributes.
Accounting Tag in General Ledger Journal (9:23) – Accounting Tag, a centralized and standardized accounting definition, is designed for financial products in fluid and classic plus. It is a simplified method to manage and maintain accounting data. With Image 27 – PSFT extends the use of Accounting tags, replacing speed types when enabled, for Online Journal Entry, Budget Journal Entry, and Journal Excel Spreadsheet Upload.
SAM Revised General Services Administration Requirements (10:07) – PeopleSoft expands the system for award management leveraging the new SAM taxpayer Name Field from the inbound interface field. Select the user taxpayer name for alternate withholding on the federal processing options page, this allows PSFT system to update the supplier withholding information if it is different from the legal business name.
Activating Contract and Upgrade Bill Plans en Masse (11:00) – Two new actionable exception reports have been added to “My Work” on the Contracts Work Center, Contracts for Activation, and Invalid Billing Plans, allowing you to take action on an individual update or take actions en masse.
Additional Features:
ISO 2022 – Customer Credit Transfer Initiation for Switzerland
So you’re considering or have made the move to the cloud – how do you ensure your reporting needs meet compliance standards and internal requirements? We asked Elire Cloud Consultant, Karen Costakes, what are best practices for effective reporting with Oracle Cloud, and what common obstacles organizations face. Here is what she had to say:
More information on Common Obstacles:
Identifying where data lives in OTBI or BI Publisher can be a challenge. There is not transparency into how data populates the front-end screens, and as such, thorough testing and validation of report results is critical
Understanding security roles necessary to view results in OTBI varies by Subject Area and can take some time to understand and provision. Use Oracle’s “OTBI Subject Area Documentation” to better understand how each specific Subject Area is built and the required security for the subject area
Not all fields a user can see on the front end are available in OTBI Subject Areas. Oracle is continuing to develop Subject Areas, but creating a report in BI Publisher may be the workaround if the field is needed. By opening enhancement request for key fields that are unavailable, users can help make OTBI an even more robust business intelligence tool
Interested in learning more? Register for Karen’s webinar on April 17th here.
We connected with Elire Treasury Advisory Services Practice Lead, Cory Bratts, to discuss what obstacles organization’s usually face when tasked with a Transformation to their Treasury Operations or a new Treasury Workstation implementation. Here is what he had to say!
Interested in learning about Elire’s Strategic Treasury Roadmap to avoid these common obstacles? Attend our webinar, “Treasury Transformation: Plotting a Course with Elire’s Treasury Strategic Roadmap” on March 27th.
Providing additional value for long-term and new clients.
Minneapolis, MN March 01, 2018
Trusted Oracle Partner, Elire Inc., is now a certified Oracle Reseller for Oracle PeopleSoft, Cloud HCM, Cloud Financials, Infrastructure-as-a-Service (IaaS), and Platform-as-a-Service (PaaS) Services. Elire Director of Sales, John D. Scott, states, “Elire is extremely excited about being an approved Oracle Reseller. This is a great opportunity for us to offer a value-add service to our existing customer base, help oracle prospects in their software buying journey, further support Oracle Reps in their sales cycles, and expand our overall Partnership with Oracle.”
Elire Business Development Manager, Geoff Engelhart, adds, “Elire is excited to expand our long-term partnership with Oracle and grow the strategic partnerships we have with our current, and future clients. As an approved Oracle re-seller, we’ll be able to help our clients maximize their IT investments like never before” in regard to Elire’s new capabilities.
During Elire’s 13 years in business, the company has focused on being a Trusted Advisor and Partner to their 200+ clients. Elire’s prominent clientele are revered as leaders across a wide range of industries and verticals. The move to becoming a Reseller further solidifies Elire’s industry-leading position as a “go-to” Oracle Partner, and allows for organizations to have an experienced partner across all their Oracle needs.
Elire recently completed a five-part webinar series highlighting functionality in Oracle Cloud Cash Management. The webinar series focused on features essential to Treasury Operations – including Bank Reconciliation, Cash Forecasting, and Payments in the Cloud – while also addressing functionality in the cloud to extend and enhance these features, like Oracle Smart View.
For those interested in learning more, we’ve compiled all five webinars into one convenient post. Our experts recommend watching them in order as they build on information from previous webinars.
To set up a demo or request a call with our Cloud Cash Management Team, please contact Elire Cloud Cash Management Practice Lead, Michael Graham, at 612.486.4220 or [email protected].
Oracle Cloud is a seamless, modern, and intuitive tool used by thousands across the country. With the addition of Cash Management in Oracle Cloud, it’s time for your organization to move its Treasury operations into the future. In this first part of Elire’s Oracle Cloud Cash Management Webinar Series, Elire Principal Treasury Consultant and Certified Oracle Cloud ERP Implementation Specialist, Jason McCabe, CTP, provides an overview into Software-as-a-Service, benefits of Oracle’s Cloud Cash Management solution, Cloud Cash Management features, integration with legacy software, and tips for implementation.
In the second part of Elire’s Cloud Cash Management Webinar Series, Elire highlight’s some of the key functionality to be expected with Bank Reconciliation in the Cloud. Elire Treasury Consultant, Tony Barbato, focuses on Importing Bank Statements in the Cloud, Bank Reconciliation Matching Rules, including the One to Many rule, and Addenda Parse. Check out this opportunity to gain valuable insight into the latest Bank Reconciliation functionality and tips for a successful implementation.
Proper support of a firm’s business objectives can be achieved through the proactive management of a firm’s global cash position and forecast. Liquidity management is a core treasury function that provides knowledge for minimizing an enterprises operational risk through strategic working capital allocations. To succeed, Treasury requires insight into their functional working capital strategies through the unlocking of bank balances and the mobilization of intercompany cash. In this webinar, Elire Managing Consultant, Logan Wacker, explores how leveraging Oracle Cloud provides multi-dimensional analysis that provides deep insight into Treasury’s various liquidity strategies around cash conversion, funding requirements and the management of their strategic investments. Deploying Oracle Cloud as a Treasury work center allows an organization to manage established bank counterparties and their financial markets relationships, to fine tune a global liquidity program.
Oracle’s Cloud Payments interacts with other source products including Cash Management, Payables, Receivables, etc., serving as a funds capture and funds disbursements engine. Cloud Payments acts as a central payment engine for Cash Management by processing Bank Account Transfers and Ad-Hoc payments. It also handles Supplier Invoice payment for Cloud Payables and manages customer refunds, among others. This webinar dives into how Cloud Payments can help your company efficiently centralize the payment process by securely transmitting your disbursement transactions to your financial institutions and providing cash managers with visibility into cash inflows and outflows.
The ability to access and analyze data in real-time is essential to the modern Treasury Department. Smart View is an ad hoc analysis tool that interacts with Oracle Cloud ERP and Essbase cubes. Oracle Cloud Cash Management allows organizations to optimize user productivity with features such as Smart Query, Smart Slice, and drill to source functionality. On-demand cube updates through Smart View give users the capability to perform cash forecasts and determine liquidity positions daily. This webinar explains Smart View functionality included with Oracle Cloud CM and demonstrates how your organization can benefit from performing ad hoc analysis, while having real-time visibility into application cash flows.
Oracle’s Cloud Excellence Implementer (CEI) Program is focused on driving customer success with Oracle Software as a Service (SaaS) products by identifying, recognizing, and differentiating highly qualified consulting firms that continue to demonstration successful implementations, expertise, and superior customer satisfaction with Oracle Cloud. Elire Inc. earned this status by delivering multiple Cloud Implementations successfully across various industries and customers, as well as maintaining a fully-certified team of Cloud Implementation Specialists. Elire has long held a Gold or Platinum designation within the Oracle Partner Network, and is widely recognized as an industry leader for Cloud and PeopleSoft Implementations and Upgrades. 
