St. Elizabeth Healthcare

With the aim to solve as many of the 124 disconnects identified in the original strategic roadmap, we began the project by leveraging the PPMI (Plan-Pilot-Monitor-Implement), Elire methodology, conducting deep dive facilitated mapping sessions to obtain the detail we needed to solve the problems. Elire conducted over 45 hours of work sessions and developed future state designs for all in-scope business processes with implementation guides to implement the change. In some cases, such as cashier revenue recording, new tools and processes were able to be implemented. In others, Elire provided detailed recommendations/roadmaps.

In addition to the process improvements facilitated by Elire, the future processes that will leverage the implementation of the Expense module, implementation of Purchasing Card functionality and an overhaul of how patient, insurance and internal refunds will be processed were designed. A primary success from the client’s perspective is this initiative provided the first opportunity for the two sides of the business to merge business practices and develop standardized processes in a meaningful way.