PeopleSoft HCM Image 53 Recap
What’s New and Why It Matters Below, dive into the latest updates from PeopleSoft HCM Image 53, which brings forward meaningful enhancements to the user
October 27, 2025
No Comments
Brinker International invested significantly in Oracle Cloud, completing a multi-year transformation of its back-office systems—including Oracle Cloud HCM, ERP, SCM, EPM, OIC, and VBCS. Spanning over four years and involving numerous teams and high implementation costs, the transformation aimed to modernize Brinker’s enterprise operations at scale.
To support Brinker post-implementation, Elire was engaged to lead a Technical Optimization Assessment across HCM and ERP. The assessment focused on identifying process gaps, improving usability, and maximizing Cloud investment. Workshops targeted key functional areas such as HR Bridge, OTL, TIPS, Invoices, Credits, POs, and Daily Sales Reporting.
A year after the original implementation team rolled off, Brinker’s internal team—new to the system—faced a steep learning curve. The complexity of the Oracle Cloud landscape, along with unclear handoffs and pain points across HCM and ERP, led to workflow inefficiencies, errors, and uncertainty about where to improve.
But the immediate challenge wasn’t technical—it was proving Elire was the right strategic partner to re-engage. This moment marked the continuation of a 20-year relationship that began during the Yum! Brands era, where Elire’s Cloud Practice first took shape. Brinker needed a partner who not only understood the system, but also the history and business context behind it.
Elire mobilized quickly, blending on-site presence with offshore support to accelerate knowledge transfer, capture undocumented processes, and prepare for impactful optimization.
Early value delivery: Within the first few weeks, Elire provided actionable insights, structured analysis, and demonstrated its deep Oracle Cloud expertise and leadership
Reinforced trust: Elire’s team successfully re-established confidence by bridging past relationships with present challenges—proving both historical understanding and forward-thinking strategy
Clear path to improvement: The assessment uncovered tangible opportunities for process refinement, system configuration updates, and user enablement that Brinker could act on immediately
Ultimately, this engagement strengthened a long-standing partnership while reaffirming Elire’s mission: to be a trusted advisor, delivering not just services, but sustainable, long-term value.
Brinker International is one of the world’s leading casual dining restaurant companies, owning and operating iconic brands such as Chili’s® Grill & Bar and Maggiano’s Little Italy®. With thousands of team members across global locations, Brinker is committed to innovation and operational excellence—from the kitchen to the back office.
Interested in learning more about how Elire can assist your Cloud team? Visit our Cloud Services Page or contact our team at [email protected].
What’s New and Why It Matters Below, dive into the latest updates from PeopleSoft HCM Image 53, which brings forward meaningful enhancements to the user
Innovation, Insight, and Intelligent Oracle Partnerships The energy at this year’s Oracle AI World 2025 was undeniable — and for good reason. As AI continues
See how Elire’s Strategic Advisory Services use proven change management and training strategies to drive successful Oracle transformations.
Discover how Oracle EPM Advanced Predictions applies AI-driven forecasting to enhance accuracy, automate analysis, and guide better financial decisions.