Oracle’s Cloud Excellence Implementer (CEI) Program is focused on driving customer success with Oracle Software as a Service (SaaS) products by identifying, recognizing, and differentiating highly qualified consulting firms that continue to demonstration successful implementations, expertise, and superior customer satisfaction with Oracle Cloud. Elire Inc. earned this status by delivering multiple Cloud Implementations successfully across various industries and customers, as well as maintaining a fully-certified team of Cloud Implementation Specialists. Elire has long held a Gold or Platinum designation within the Oracle Partner Network, and is widely recognized as an industry leader for Cloud and PeopleSoft Implementations and Upgrades.
Value For Customers
CEI enables Oracle’s customers to have an objective view of highly qualified consulting firms in the marketplace to drive their success with Cloud Applications. The CEI program allows Oracle to better identify and engage implementation firms that best align to specific needs to maximize the customer’s potential to experience a successful Implementation and realize the full potential of their Oracle Cloud Solution.
For more information on the CEI program, visit here.
About Elire Inc.
Established in 2005, Elire is a Minneapolis based full-service consulting firm with 13+ years of experience in successfully completing projects for our customers.
We help our clients achieve success by efficiently implementing, integrating, and upgrading their software investments. In addition, we also provide strategic guidance and support to assist with a wide variety of business process improvements, and specialize in helping our clients unlock the full potential of their software investments. Learn More about Elire’s Cloud Expertise here.
Emerging technologies are disrupting old paradigms and unleashing new opportunities. Oracle has embedded innovative technologies in every aspect of our cloud, enabling companies to reimagine their businesses, processes, and experiences.
With the introduction of Oracle Autonomous Database, the industry’s only self-driving, self-securing, and self-repairing database, Oracle is again revolutionizing how data is managed. Oracle is the #1 provider of business software, with a broad portfolio of solutions for companies of all sizes. Today, 430,000 customers in 175 countries use Oracle technologies to seize business opportunities and solve real, tangible challenges.
Team Elire packed their bags and set off for an exciting week of networking, knowledge sharing, and Oracle product updates at Oracle OpenWorld from October 22nd-25th. While in San Francisco, the Elire team was able to take advantage of all #OOW18 had to offer – including exciting keynotes, product roadmaps, product demonstrations, customer success stories, and networking with other Oracle Partners and User Group Partners!
With four days of action-packed activities and sessions, there were a LOT of exciting announcements for the future of Oracle’s Cloud and On-Premise solutions. If you missed out, don’t worry – below are the top five takeaways and announcements you need to know!
Announcement – Oracle Gen2 Cloud – During Monday’s keynote, Larry Ellison announced the arrival of Oracle’s Generation 2 Cloud Platform. Previous Cloud Platforms relied on Shared computers for User Code and Cloud Control Code – meaning that the Cloud Provider can see your customer data and User Code can access Cloud Control Code, making the system vulnerable. Previous Cloud Technology was not meant to run “Mission Critical” business applications, and security was simply an afterthought. Oracle’s new Gen 2 Cloud is run on Separate Cloud Controlled Computers, meaning that Oracle cannot see Customer Data and no user can access Cloud Control Computer or Code. This updated platform has new Cloud Architecture with security built-in from Core to Edge, allows the easy move of Enterprise Workloads to Cloud, and has Oracle’s Autonomous technology to streamline and optimize day-to-day tasks, which enables superior price performance. Gen2 Cloud is an extensible Platform for SaaS applications as well, meaning you can run your open source programs and other applications on the Oracle Cloud with ease. For more information on Gen2 Cloud, watch Larry’s keynote here.
Security, Security, Security with Gen2 Cloud Infrastructure Services – Another part of Larry’s first keynote included the introduction of Oracle Gen2 Cloud Infrastructure Security Services. This new security infrastructure includes key management services – creating customer control of network keys for all levels. Additionally, the Cloud Access Security Broker (CASB) automatically and continuously monitors and remediates changes and threats. CASB utilizes AI technology and machine-learning to observe your network usage patterns and recognize anomalies to identify and kill security threats immediately with minimal downtime – specifically 99.9995% availability, even under attack. A press release on the announcement can be viewed here.
Analytics Data Warehouse – As a part of the closing keynote, Larry Ellison announced the new Fusion Analytics Data Warehouse, enabling extended analytics for all fusion applications. The Data Warehouse is built on Oracle Analytics Cloud and Autonomous Data Warehouse with packaged KPIs, visualizations, and dashboards. The analytics can be produced in a matter of seconds without database design, tuning, ETL, modeling, etc. Just a few clicks and your fusion data is at your fingertips!
Oracle Digital Assistant Voice UI – The closing keynote also announced the new Digital Assistant Voice User Interface, allowing you to interact with your Siri and Alexa devices for transactions throughout your Fusion applications. A video of the interaction can be viewed here.
Mark Hurd’s Predictions for 2025 – Similar to the last OpenWorld, Mark Hurd included his predictions for 2025. Predictions this year were comprised of the inclusion of AI technology in ALL Cloud Apps – predicting that these apps will have AI woven into all business apps and platform services, further distancing them from legacy apps. Mark predicted that AI will power 85% of customer interactions, which would improve service levels, engagements, and allow retailers to create personalized experiences on any channel. This would infer that hotels could run 24/7 without people constantly at the front desk and for all industries to connect with their customers in new, innovative ways. He also predicted that 60% of the IT jobs that will exist in 2025 have not been created yet – including Data Professionals, Robot Supervisors, Human to Machine UX Specialists, Smart City Technology Designers, and AI Assisted Healthcare Technicians. Interested in learning more? View Mark Hurd’s keynote here.A full list of predictions can also be found here.
Stay tuned for more information on individual product keynotes and roadmaps!
A Service Request (SR) is a way to report an issue within an Oracle Cloud product. This is done via My Oracle Support, where a Support Engineer will be assigned to help resolve the issue or assist in providing a workaround.
Create an Oracle User Account
If you don’t already have an account with My Oracle Support, navigate to support.oracle.com to get started. On the right-hand side of the screen, click on the New user? Register here hyperlink.
Fill in the required information and click Create Account to trigger a verification email.
Click Verify email address within the email body to be redirected to the My Oracle Support login page. Click Sign in on the right-hand side of the screen and enter your newly created username and password.
Connect Your User Account
If you are new to My Oracle Support, you will have to request access to the support identifier that corresponds to your test/production environment(s). Obtain your eight-digit support identifier from your Customer User Administrator. Enter this identifier, along with any note you wish to include. Click Next.
Viewing Service Requests
Service Request Homepage
Once your request has been submitted and approved, you should be able to navigate to the Service Requests tab within the My Oracle Support homepage. Here, you have visibility into all Service Requests associated with the support identifier(s) for which you have been approved access.
Sorting & Filtering
By default, you should see only the SR’s which are currently open. However, you have various options for sorting and filtering. If you hover your cursor over a column heading, an up and down arrow will appear, giving you the option to sort either alphabetically or sequentially, depending on the value within the column.
If you choose to filter the SR’s, navigate to the upper left corner of your screen, above the Problem Summary column heading. Select the star icon to filter for favorites, select the person icon to view only the SR’s for which you are the primary contact, and select the checklist icon to view both open and closed SR’s.
To further customize your SR homepage, select the View dropdown > Columns to select for which columns appear, or Detach to pop out your SR table. You can also Reorder Columns to change the order in which the columns appear. Select the All dropdown to filter SR list by type.
Exporting Service Requests to Excel
It is often easier to view, filter, and sort your SR’s within Excel. Click the View dropdown and select Export to XLS (Excel).
Logging a Service Request
To log a Service Request with Oracle, click the Create SR button in the upper left corner of your Service Request homepage. On the Problem/Severity train stop, you will first enter in Problem Summary.
TIP: include your environment within the summary (e.g., if edyv-test if your test environment, summary could be “EDYV-TEST: Error occurring when attempting to access OTBI”).
TIP: Your Problem Description should be as detailed as possible. Oracle describes a good problem description as “loss of functionality, sequence of events that occurred, expected results, workarounds.” This will reduce the amount of back and forth between you and the Oracle Support Engineer.
Select the Product your issue is occurring in, as while as Product Version. Then select your Operating System, Problem Type and the appropriate support identifier. Note: If you have more than one support identifier, ensure you select the one that corresponds to the environment where your issue is occurring.
Select the Yes radio button to indicate that your software is running on Oracle Cloud Infrastructure.
It’s important to select an accurate severity when logging your SR. Oracle describes the severity levels as the following:
1 – Complete loss of service. Problem or product defect causes complete loss of service in the production environment or work cannot reasonably continue.
2 – Severe loss of service. No acceptable workaround. However, operations can continue in a restricted fashion.
3 – Minor loss of service. The impact is an inconvenience that may require a workaround to restore functionality.
4 – No loss of service. Minor error that does not impede operations.
TIP: If you don’t receive a timely response to your SR, raising the severity is the first step you should take to ensure your issue is addressed.
TIP: Avoid Severity 1 unless your issue meets one of the following requirements:
Your use of the supported programs is stopped or so severely impacted that you cannot reasonably continue work.
You are experiencing a complete loss of service.
Ongoing operation of the supported program is mission critical to the business and the situation is an emergency.
TIP: When logging a SEV-1, the issue will be defaulted as 24×7, meaning the SR will be worked on around the clock. It’s important to make the primary contact someone who can be reached outside of standard business hours. If the issue no longer warrants a SEV-1 status, the issue can be lowered to a SEV-1 that is not 24×7, or a severity level of 2, 3, or 4.
On the Solutions train stop, you will be guided through a series of questions to further categorize the problem you are experiencing.
If possible, attach any screenshots or log files that detail the issue you are experiencing. If you don’t provide attachments in this initial step, they will likely be requested from the Support Engineer down the road (if applicable). Providing as much information as possible will greatly reduce the amount of time spent resolving the SR.
On the Contact train stop, your name will be defaulted in as the primary contact. If you are logging an SR on someone else’s behalf, you can click the X icon next to your name and search/select the correct primary contact. Click Submit.
Maintaining Your Service Request
You should receive email notifications each time there is a Status change on your SR. Additionally, you can log onto My Oracle Support to view your SR status and respond back with any information requested by the Support Engineer.
Escalating Your SR
Raising the Severity
As mentioned in the Severity section above, it can be helpful to raise the severity of your SR if you feel it is not getting timely attention. This can be done by selecting your SR from your Service Request homepage and clicking the Raise Severity button at the top of your screen.
Contacting the Duty Manager
If raising the severity of your SR isn’t giving you the results you need, the next step is to contact the Duty Manager. Call 1.800.223.1711 to receive a call back from the Duty Manager associated with your SR.
How to Create a Cloud Service Request (SR) (Doc ID 1484944.1) – My Oracle Support
About the Author: Rachel Rudolph is an Oracle Cloud Certified Implementation Specialist in Global HR and Talent Management. She is an Associate Cloud Consultant at Elire, and specializes in Core HR, testing strategy, and project coordination and administration.
The Oracle Event of the year – Oracle OpenWorld – is upon us! For those who have not attended, Oracle OpenWorld offers 2,000+ sessions focused on transforming and planning for tomorrow’s technology – on hot topics including Oracle Cloud, Block Chain, Adaptive Intelligence (AI), Machine Learning, and more. Whether you have attended in the past or are gearing up for your first OOW experience, here are our top 5 reasons you should attend:
3,000+ Oracle Customers and Partners – Learn from the experts! Oracle’s Partner Network offers a wealth of information and best practice experience for you to leverage as a consultant, user, or learner
500+ Sessions and Case Studies on Emerging Technology – think hot button industry topics like AI and Blockchain. Leverage this opportunity to learn more about the future of technology while addressing your current technology needs
60,000 attendees from 175 countries – NETWORKING! OOW is the largest Oracle User networking opportunity in the world; take the time to connect with industries and geographies different from your own and exchange lessons learned
Give back – Oracle OOW has made a conscious effort to leave a positive impact on the community that hosts OpenWorld and to plan for the waste a conference this large entails! 100% of onsite emission is offset by Oracle, 81% of ingredients for meals are sourced from within 250 miles of San Francisco, and almost 8,500 meals were donated to local charities at OOW 2017! A conference with a purpose!
Oracle CloudFest. 18 – a full night of festivities featuring Beck, Portugal. The Man., and Bleachers where you can decompress and enjoy a fun night out with your team!
To learn more about the sessions available, visit the full session catalog here.
Visit the Oracle OpenWorld website for registration information (hotel pricing ends September 21st!) and their FAQ for useful tips and tricks.
Planning to attend? Elire will be presenting with Yum! Brands (CAS3707) and Oracle (PRO4335). Visit our booth #3025 and learn more about our sessions!
The global workforce is ever changing and transforming. In order to effectively manage you employees domestically and abroad, your organization needs a flexible and robust Human Resource enterprise solution to meet your needs. Enter Oracle Cloud Global Human Resources.
We asked Elire Consultant and Oracle Certified Cloud Global HR Implementation Specialist, Rachel Rudolph, what common obstacles our clients run into while implementing Global HR, and what best practices they should follow to get the most out of their investment.
Here’s what she had to say!
Interact with Rachel and learn more at her upcoming webinar, “Global HR from A to W: Assignments to Work Structures and everything in between.” Register for this complimentary webinar here.
Next week, Team Elire will be in Rosemount, IL for Quest PeopleSoft RECONNECT! As largest PeopleSoft focused conference around, RECONNECT offers more than 200 deep-dive sessions across all PeopleSoft product areas including PeopleSoft in the Cloud, Selective Adoption, Testing Automation, Fluid UI, and more! With over 600 Cross-Industry Attendees representing Financial Services, Healthcare, Utilities, Public Sector, Education and others, the networking opportunities through Special Interest Groups, Roundtables, Receptions, and Exhibitor Showcases is unmatched!
Elire will be presenting FIVE sessions this year, as well as exhibiting at Booth #403. Stop by during open exhibiting hours and enter to win a Yeti Backflip Cooler!
Oracle Announces Long Term Investment and Support for PeopleSoft “Through at Lease” 2030
Earlier today, Oracle extended Premier Support for PeopleSoft through 2030. Last May, Oracle announced it was extended support to 2027.
The continuing extension of Premier Support for PeopleSoft applications is seen as a gesture of good faith that Oracle will continue to not only support PeopleSoft, but also continue to add new functionality and enhance existing features for loyal PeopleSoft customers. This extension also comes with a promise to extend the currently stated Premier Support “at least” date annually bu one calendar year, allowing for a “rolling window” of 10+ years of Premier Support for all PeopleSoft applications (CRM, CS, ELM, FMS, ESA, SCM, and HCM) Continuous Innovation Releases.
The continued support extension as well as new innovation for PeopleSoft will allow customers to have the time they need to plan their journey to the cloud, as well as have a “stable and predictable long-term support policy.”
Check out the original article from Marc Weintraub here.
While the holidays are usually a time of excitement and cheer, for families who have recently lost everything in a fire and individuals healing from injuries in the burn unit it can be difficult. Firefighters for Healing tries to ease that pain and worry with Project Joy, by providing gifts for children in the burn unit, and families who might not have a Christmas without their intervention. The project aims to provide hope and joy to those who have already been through so much. As one of FFFH’s Corporate Partners, Team Elire lent a hand in wrapping up dozens of toys and gifts for families in our community and children in the HCMC Burn Unit.
Team Elire was also invited to ride along to deliver these toys and gifts, as well as participate in the unveiling of the Firefighters for Healing Family Playroom at HCMC. The FFFH team filled the new playroom with toys, games, and medical supplies free to use for families of healing children.
We are so proud to be a part of the Firefighters for Healing Family, and to continue to support the phenomenal work they are doing.
Elire was honored to present ten sessions on Oracle Cloud, Lease Administration, Peoplesoft 9.2 Upgrades, AP Automation, PeopleSoft on Oracle Cloud, and Treasury! For a complete list of our sessions, click here.
Aside from Sessions, the Elire team exhibited at Booth #730 to answer questions and connect users with our Subject Matter Experts.
If you missed us at the booth or would like to set up a follow up, contact [email protected]
We look forward to seeing everyone at COLLABORATE 19 in San Antonio, TX!
As a part of the new FASB and IASB regulations for Lease Accounting, Oracle PeopleSoft has developed a four-phase release of new and updated functionality to consolidate Asset Management and Lease Administration Leases into a single data structure. Lease Administration (formerly Real Estate Management) enables users to manage the entire lease lifecycle from planning and acquisition through lease expiration. Lease payments interface to payables, receivable to billing, and accounting entries to general ledger. In a recent PeopleSoft Talk, Marc Weintraub spoke with Loida Chez, Product Strategy Director for PeopleSoft ALM to detail these phases.
Phase 1 and 2 were a foundation to deliver functionality for leasing guidance
Phase 3 and 4 have new functionality to address debits and credits, as well as consolidate leases into single data structure.
Phase 1 – Image 10 (Foundation)
Extended enterprise wide frameworks to Real Estate Management
Tighter integration with Asset Management
Phase 2 – Image 19 (Foundation)
Real Estate Management extended to allow for leasing of property and equipment, finance and operating
Phase 3 – Image 24 (Lessee Accounting)
Dynamic lease classification at Asset level
More precise data capture of financial terms
Allocation of lease payments
Phase 4 – Image 27 (Migration and Transition)
Introduction of Asset Management’s share product functionality with Lease Administration
Activity Guide – Migrate Asset Management leases to common lease data structure
Transition to new FASB and IASB leasing guide
Shared product functionality is huge, but is not Lease Administration. The following are not included:
This shared functionality relates to core accounting requirements for payables leases. Shared product functionality does not require a Lease Administration license.
The first step to using the shared product functionality is migrating your AM to the Lease Administration data structure. A new Activity Guide enables you to perform all migration tasks. Select the Asset Management Lease data migration tasks from the left panel. They are divided into three phases – Initial Assessment of AM, Pre-migration Configuration, and Migration Process. Selecting the initial assessment allows you to review current assets. Since AM now shares functionality with LA, you have to configure common components including amendment types, role types, routing codes, and other configurations like Business Units. The tasks in the Pre-Migration section guide you through configuration changes required for migration. Once these are completed you are ready to migrate.
From the migration process section, you’ll migration AM leases to the LA data structure and review leases online after migration.
The activity guide serves as point to complete transition to the new accounting guidance.
Select “Preparing to Transition to the New Standard” to view guidance and with analytics review expected costs of operating leased assets on transition date.
Finally, you’ll update to “Transition to the new standard” to capitalize operating leases, transition leases to new accounting guidance, and transition to the corresponding straight-line schedule.
For more information on how Lease Administration or to speak with our Lease Administration team, email Practice Lead, Carlos Conde, at [email protected].
Elire is led by a team of experts with the qualifications, experience and credentials necessary to provide the highest quality of service.
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Our Strategic ERP Services practice will help you address your financial analysis & reporting needs. Our knowledge and experience will help you fast-track your implementation or upgrade, avoid common mistakes, minimize the need for costly customizations, and maximize the return on your strategic IT investment.